Technology Help Desk

Veracross

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Email Settings 4

• Setting Gmail as your default email handler
• Gmail Default in Mac OS
• Gmail Default for Devices
• Setting Gmail as your default handler

Tech Center

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Safe Exam Browser 3

• Safe Exam Browser Setup
• Safe Exam Browser Setup
• SEB Invalid Class Error (Windows 10)

MDM 1

• Bulk Delete of MS iPads in JAMF using a .csv File

Wireless Instructions

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Wireless Access Instructions 8

• Woodward Wireless Access - On Campus
• Remote Onboarding Detailed Instructions
• Woodward Guest Wireless Access
• Student Wireless Access
• WA Secure connection issues - Apple Device

See all 8 articles

Google

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Chrome 5

• Bookmarks in Chrome
• Enable Flash in Google Chrome
• Change text, image, and video sizes (zoom)
• Signing into Google Chrome to sync bookmarks
• "Aw Snap!" Google Chrome Error Solutions

Gmail 4

• Set Gmail as default email client in Chrome
• Less Secure Apps
• Spam and Fake Emails
• Woodward Email Changes - 2022/2023

Calendar 0

Drive 1

• Install Google Drive MacOS

Apps 1

• Drive File Stream launching to all G Suite customers

Docs 0

Sheets 0

Slides 0

Google Takeout 1

• Migrating Data - Student Instructions

File Stream 1

• Use work or school files on your computer with Drive File Stream

YouTube

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Access Instructions 3

• YouTube Guide
• Video Downloader for Youtube Videos
• Video Downloader for Youtube Videos

Apple

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iPhone 2

• Call Failed on your iPhone
• Wi-Fi Calling

General 13

• How to find your IP Address on a Mac
• Change your Active Directory Account Password (OSX)
• Mac tips for Windows switchers
• New to Mac Video Tutorial
• macOS: Make it easier to see what’s on the screen

See all 13 articles

Troubleshooting 13

• How to reset the System Management Controller (SMC) on your Mac
• How to reset NVRAM/PRAM on your Mac
• Safe Boot, Safe Mode
• Apple Hardware Test
• macOS Recovery

See all 13 articles

Apps 1

• See Google Calendar events on Apple Calendar

Other 1

• Nod of approval

Windows

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Windows 10 10

• Unable to view live streams?
• Remove a stuck print job in Windows 10
• Install a printer in Microsoft Windows 10 using an IP address.
• Find your IP Address in Windows 10
• How to delete a wireless network profile in Windows 10

See all 10 articles

Windows 7 4

• Adjusting sound and microphone settings
• Find your IP Address in Windows 7
• How to resize icons and their spacing in Windows 7
• Setting the Desktop Background

Windows XP 0

Microsoft Office

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Powerpoint 0

Excel 0

Visio 0

Access 0

macOS 1

• Download and install or reinstall Office 365 or Office 2016 MacOS

Software

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Meeting Room Manager 0

PaperCut 0

Mitel 1

• Mitel User Guides (Client & System Admin)

Adobe 1

• Adobe Creative Cloud

College Board 1

• myAP not appearing on College Board Website

Sites that convert files 0

Epson

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Troubleshooting 3

• Toggle sound Off and ON, Standby ON for when projector is OFF
• No Sound Epson 696ui
• Interactive Board Troubleshooting

Epson Document Camera 1

• Using the Camera from Epson Tools

FreshService

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Logging in 1

• Help Desk Login Help

Printers

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Ricoh 5

• Printer Error SC542
• Adding Ricoh Printers via IP OSX
• PS Ricoh Copier Settings Mac OSX
• WoodwardFindme Instructions - Mac OSX
• LDP WoodwardFindMe 2024

Printer Ink & Toner 1

• Upper School Ink & Toner Ordering

Apple 2

• macOS - Adding/Removing a Printer
• macOS - Woodward FindMe - Hold for Authentication Error

Printer Troubleshooting 2

• Margin Cut-Off When Printing
• Woodward Findme - Hold for Authentication

PowerSchool Learning - PSL

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Email 1

• Report As Phishing email warning

Remote School Plan

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Chrome Remote Desktop 2

• Chrome Remote Desktop - Initial Setup and Use
• how to send CONTROL + ALT + DELETE

BrainPOP Teacher Account 1

• BrainPOP Teacher Account

Epson 1

• Laptop & Projector Connectivity

Internet Access 1

• Share Your Smartphone’s Internet Connection

Screencastify 0

Seesaw 1

• Seesaw - Remote School Plan

Zoom Web Conferencing 7

• Getting started on Windows and Mac
• Starting the Zoom Desktop Client
• How to use Zoom's Desktop App
• Zoom Video Tutorials
• Meeting and Webinar Best Practices and Resources

See all 7 articles

Adobe

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Troubleshooting 3

• Can't open PDF on your computer
• Adobe Serializer - Windows
• Service Config xml for Creative Cloud

Process Documentation

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Zonar 1

• Student ID Replacement form (Spreadsheet)